DevOnD training to develop and improve personal and professional skills

Training paths for the development and improvement of the individual skills of every employee.

Five levels of development
with progressive levels of complexity, in line with organisational and professional needs.

Individual

SKILLS

Basic level modules aimed at developing personal skills in an organisational context.

1Communication

Interpersonal skills, Assertiveness, Intercultural skills, Handling Conflict, Influence, Presentations, Train the Trainer, Business writing skills

2Methods and Organisation

Keep it simple, Time management, Stress, Meetings, Results orientation

3Responsibility

Decision making, Pro-activeness, Problem solving, Performance, Critical thinking, Positive thinking

SELF-EFFECTIVENESS

Training paths aimed at developing the tools necessary to consolidate self-effectiveness and self-awareness.

1Awareness

Self-awareness, Clarification of values, Mindfulness, Emotional Intelligence, Work life balance

2Effectiveness

Self-empowerment, Intrinsic motivation, Learning Agility, Creativeness, Personal branding, Mummy at work

3Strategy

Perspective thinking, Strategic thinking, Innovation, Brain training, Change, “Bad ideas, great projects”, Entrepreneurialism

People

CUSTOMER ORIENTATION

Essential courses to improve skills linked to the sales process and customer services.

1Customer Services

Customer care, Customer experience, Kindness, Handling complaints, Telephone skills, Humanisation

2Sales

Needs analysis, Networking, Sales techniques, Teleselling, Selling luxury goods, Sales academy

3Negotiation

Basic skills, Advanced skills, Mediation, Team

TEAM

These are the ways to help teams reach high performance and to improve organisational well-being

1Fundamentals

Roles and responsibilities, Belonging, Team values, Trust, Distance working, Organisational well-being, Happiness at work

2Performance

Cooperation, Team working, Team building, Team development, Reverse mentoring

3Events

Creativity, Energy, Responsibility, Fun, Balance

MANAGEMENT & LEADERSHIP

Modules focussed on all the management techniques necessary for the development of leadership skills.

1Leadership

Charismatic Leadership, A Manager with Emotional Intelligence, Strategic Planning, Female Leadership, Change Manager

2Managerial skills

People Management, Performance, Virtual Teams, Coaching, Managing the Sales Force, Innovation

3Inclusion

Generations, Millennials, Multi-cultural teams, Diversity

CONSULTANCY

DEVELOPMENT

COACHING

EVENTS

DIGITAL LEARNING

Our organization is certified for the activity of "Design and delivery of training orientation and consulting services” ISO 9001:2015 Quality Management System Scope(s) 35.